
Consumer Affairs Support
Activity overview
Latest activity by Consumer Affairs Support-
Consumer Affairs Support created an article, Fire Control Safety
Emergency Conditions Under proper use and favorable weather conditions, there shouldn't be a need to request emergency assistance when burning a manufactured firelog. However, if the burning fire g...
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Consumer Affairs Support created an article, Storage and Shelf Life
Storage Store manufactured firelogs in a cool, dry, dark location. Protect them from exposure to high humidity and moisture, direct sunlight, and extremely high temperatures as these conditions can...
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Consumer Affairs Support created an article, Lighting and Disposal
WARNING DO NOTÂ use flammable liquids, fire accelerant, lighter fluid or gas log lighters to ignite Pine Mountain firelogs or Java-Log firelogs. Step 1: Adjust Wrapper Gently loosen the wrapper arou...
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Consumer Affairs Support created an article, Firelog Usage and Size
Usage Pine Mountain traditional and specialty firelogs are intended for indoor use in traditional masonry fireplaces having a brick or heavy gauge metal liner. They are also suitable to burn outsid...
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Consumer Affairs Support created an article, Appliance Maintenance
Flue (Chimney) Regularly scheduled cleaning of the flue (chimney) at the start of each burning season improves the performance of Pine Mountain/Java-Log firelogs as well as natural wood logs. Maint...
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Consumer Affairs Support created an article, Appliances
Masonry Fireplace Traditional brick or masonry fireplace with masonry or heavy gauge metal liner or ULC-listed fireplaces with a minimum burn area of 0.258m*2 (sq. meters). When using a ULC - liste...
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Consumer Affairs Support created an article, Firelogs/ StarterLoggs Ingested by Children
The raw materials used to manufacture Pine Mountain firelogs and StarterLoggs are non-toxic. As with any non-edible product, you should consult your physician. Our Consumer Affairs Department is ab...
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Consumer Affairs Support created an article, Andirons
Andirons are not designed to support manufactured firelogs during use. A grate must be used to support the firelog for optimal burn.
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Consumer Affairs Support created an article, Importance of Having A Grate
Manufactured firelogs will soften during the burn cycle so it's essential to use a grate to support the firelog. A grate allows for adequate airflow and provides rigidity throughout the entire burn...
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Consumer Affairs Support created an article, Glass Doors
Adequate airflow is essential for firelogs to burn. Keep glass doors open during the firelog burn [unless otherwise instructed by the manufacturer of your fire burning appliance]. Place a metal mes...