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Consumer Affairs Support

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Latest activity by Consumer Affairs Support
  • Consumer Affairs Support created an article,

    Fire Control Safety

    Emergency Conditions Under proper use and favorable weather conditions, there shouldn't be a need to request emergency assistance when burning a manufactured firelog. However, if the burning fire g...

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  • Consumer Affairs Support created an article,

    Storage and Shelf Life

    Storage Store manufactured firelogs in a cool, dry, dark location. Protect them from exposure to high humidity and moisture, direct sunlight, and extremely high temperatures as these conditions can...

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  • Consumer Affairs Support created an article,

    Lighting and Disposal

    WARNING DO NOT use flammable liquids, fire accelerant, lighter fluid or gas log lighters to ignite Pine Mountain firelogs or Java-Log firelogs. Step 1: Adjust Wrapper Gently loosen the wrapper arou...

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  • Consumer Affairs Support created an article,

    Firelog Usage and Size

    Usage Pine Mountain traditional and specialty firelogs are intended for indoor use in traditional masonry fireplaces having a brick or heavy gauge metal liner. They are also suitable to burn outsid...

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  • Consumer Affairs Support created an article,

    Appliance Maintenance

    Flue (Chimney) Regularly scheduled cleaning of the flue (chimney) at the start of each burning season improves the performance of Pine Mountain/Java-Log firelogs as well as natural wood logs. Maint...

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  • Consumer Affairs Support created an article,

    Appliances

    Masonry Fireplace Traditional brick or masonry fireplace with masonry or heavy gauge metal liner or ULC-listed fireplaces with a minimum burn area of 0.258m*2 (sq. meters). When using a ULC - liste...

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  • Consumer Affairs Support created an article,

    Firelogs/ StarterLoggs Ingested by Children

    The raw materials used to manufacture Pine Mountain firelogs and StarterLoggs are non-toxic. As with any non-edible product, you should consult your physician. Our Consumer Affairs Department is ab...

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  • Consumer Affairs Support created an article,

    Andirons

    Andirons are not designed to support manufactured firelogs during use. A grate must be used to support the firelog for optimal burn.

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  • Consumer Affairs Support created an article,

    Importance of Having A Grate

    Manufactured firelogs will soften during the burn cycle so it's essential to use a grate to support the firelog. A grate allows for adequate airflow and provides rigidity throughout the entire burn...

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  • Consumer Affairs Support created an article,

    Glass Doors

    Adequate airflow is essential for firelogs to burn. Keep glass doors open during the firelog burn [unless otherwise instructed by the manufacturer of your fire burning appliance]. Place a metal mes...

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